Welcome to The Study at University City
Our team is passionately dedicated to providing warm and attentive genuine hospitality, addressing each guest’s individual needs with knowledge and inspiration that will enhance and personalize their experience.
Below you will find useful information pertaining to your stay. Feel free to contact Guest Services with any questions.
Complimentary Guest Services
Please dial 0 for assistance
Complimentary Kobrick Coffee is served in the Living Room from 6:00 am to 10 am daily.
Our Guest Service agents are happy to help guide you with reservations, travel arrangements, or any other requests during your stay.
Available upon request.
A selection of complimentary periodicals are available in our Living Room. Contact Guest Services for delivery to your room.
Complimentary wi-fi is available during your stay. To connect, select the “Study_Guest” network and enter the password listed on your key card envelope.
Check-In & Check-Out
Check-in begins at 3:00 pm and check-out by 12:00 pm. If you need additional time, please contact Guest Services.
CO-OP Restaurant & Bar is open 7am to 10pm daily, serving elevated mid-Atlantic cuisine. Click here for more information.
Room service is available daily 7am to 10pm by dialing x1874 from your guestroom. Please allow a minimum of 30 minutes for orders.
The fitness center is located on the third floor and open 24 hours. Use your room key to gain access.
Please contact Guest Services for additional towels and amenities or for trash removal. Housekeeping service is available upon request until 3pm daily.
Press the ‘#’ button on the lower left-hand side of the keypad to reset the password.
Enter a four-digit password into the keypad and press the ‘Lock/Close’ button on the lower right-hand side of the keypad. The safe is now locked.
To unlock the safe, enter your four-digit password. The safe will automatically unlock and the door should open.
Laundry & Dry Cleaning
A laundry bag and accompanying form are located in each guestroom closet. Laundry left at the front desk the night prior will be returned the next day. Laundry left at the front desk after 8:00 am will be returned the following day after 7:00 pm. No laundry or dry-cleaning service is available on Sundays or holidays.
To request your vehicle, please dial 0 to speak to Guest Services. Please allow up 20 minutes for our attendants.
Smoking & Vaping
The hotel is a non-smoking and non-vaping property. Smoking in your guestroom will result in a $500 cleaning fee that will be charged to the credit card on file for your reservation.
Safety & Security
Your safety and security are of the utmost importance to us. The hotel maintains a 24-hour security and management team. If you need any assistance during your stay, please call Guest Services by dialing 0 and someone will be dispatched to assist you.
For ambulance or police, dial 911. Know where the nearest stairwell and exit are located. Behind the door to your room, you will find a map with your location and all exits. Remember to safeguard your room key, double lock your door, and use the peephole before opening.
In the event of a fire emergency, you will hear the fire alarm sound. Please remain calm, follow the instructions located on the back of your guestroom door and proceed down the stairs. Do not use the elevator. All hotel guests will be directed to the Papadakis Integrated Science Center across the street on 33rd and Chestnut Street.
If you are in your room, test the door with the back of your hand to make sure the door is not hot. If hot, do not exit. Stay in your room, call Guest Services by dialing 0 or 215-387-1400 and report your room number.
If unable to utilize stairs, please also call Guest Services and security will provide assistance. If smoke enters your room, seal the door by placing wet towels or sheets at the bottom of the door.